GOODLETTSVILLE, Tennessee – (COMMERCIAL THREAD) – A new FIDELITONE customer service center just opened in Goodlettsville, TN, elevates customer service nationwide with expanded hours, top talent and best processes to build customer loyalty, said Lori Hader, director of customer experience at FIDELITONE.
“We’re raising the bar for customer service through extended hours and a vision of one call, one voice,” she explained. “Customers should only have one call and talk to one person – no transfer, no callback – to get what they need. ”
The new center centralizes and expands customer service operations for customers nationwide, integrating seamlessly with last mile planning and delivery operations, within service parameters and SOPs defined by each. client for his clients. Backed by robust technologies, call center experts have full visibility into every step of the customer experience and delivery stages, including full integration with FIDELITONE’s self-planning and tracking technologies for allow customers to control last mile deliveries.
“Nationwide connectivity, including the customer service team in Wauconda, Ill., Means we are fully connected across all sites and have robust redundancies,” said Hader. “We have dedicated lines for customers and cross-training for all employees with a high level of scalability to meet growing customer needs. The call center is also extending service hours to a 2-hour window, Monday through Saturday, to provide increased flexibility for customers. The centre’s service team currently handles 15,000 calls per week.
Hader and other customer service and dispatch managers at FIDELITONE moved to the greater Nashville area to lead the new service operation, leveraging their experience, in-depth knowledge of specialist customer operations and leadership around. best practices for shaping customer experiences that build customer loyalty. .
FIDELITONE provides order fulfillment and specialized warehousing services in the Nashville area, with facilities in Lebanon and Cookeville as well as Goodlettsville, employing over 100 people in its local operations. Last mile delivery operations will expand in Goodlettsville in the fourth quarter of 2021. Employment opportunities in areas such as warehouse, shipping, planning, and customer service positions are opening up rapidly as new opportunities arise. teams continue to grow, Hader said.
FIDELITONE is also contracting with last mile carriers and looking to build new carrier relationships in the Goodlettsville area this fall. Interested transport companies can find out more on the Last Mile Carrier page on FIDELITONE.com.
FIDELITONE, one of the top 3PLs, is a national leader in fulfillment services, last mile delivery, inbound logistics and parts management. For over 90 years, FIDELITONE has been the industry leader in customer-centric supply chain solutions, building customer loyalty with high quality service. For more information, visit www.fidelitone.com and follow the company on LinkedIn.